Data referencing the geo-location and device used
Data referencing traffic sources
Data referring to the number of visits the user has made to our website
Data referencing member purchases in our store

Types of behaviours by which we organize our customers:

It’s up to five times cheaper to retain your current customers than it is to acquire new ones.

The probability of making a sale to an existing customer is 60-70%.

Retaining your current customers increases word-of-mouth recommendations and loyalty.

Existing customers are more likely to spend 30% more on a new product than first-time customers.

A higher customer retention rate leads to greater profits and lifetime customer value (LCV).

Long-term customers can provide useful data and feedback for future brand campaigns and strategies.

Why is customer retention important?

According to research from Harvard Business School, increasing customer retention rates by just 5% can grow a company’s profits by 25-95%. It makes sense because companies are 40% more likely to convert customers who have already purchased from them than they are to convert new customers, and existing customers likely make up 65% of your business.

Most businesses place a lot of emphasis on acquiring new customers. And that’s obviously important. But customer acquisition is only the first step.

New customer acquisition creates your business foundation, while your retention strategy helps you foster relationships and maximize revenue for each customer.

How to achieve Maximum Revenue

Customer retention is about building relationships with your existing customers, providing value in every interaction, and giving them memorable experiences. It’s about meeting customer expectations and building loyalty that encourages them to return to purchase your products or services over and over.

That loyalty, in turn, means that over the span of their relationship with you, you’ll be able to offer them greater value — and they will reward you by spending more, more often. As a result, you’ll increase each customer’s lifetime value (CLV), the total revenue you’ll earn from them during your business relationship.

What is customer retention?

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Ecommerce Customer Retention

Repeat sales are a business’s lifeblood. Your best customers will buy from you again and again and you don’t need to spend more money to attract them.

When you focus on customer retention, you can form long-lasting relationships, increase your profits, boost loyalty, and benefit from more referrals from happy customers.

To be able to make the most of the Behavioral Targeting, you have to:

Create customer profiles based on their behavior.
Define the actions that we want to associate with each profile.

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Ray Khosravi

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Our much-needed upgrade project was successful and completed on time and on budget. We definitely recommend MakkPress Technologies for any improvements needed on your Shopify site. We will hire them again soon for other upgrades!

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An around great experience. We are happy to have worked with the team and look forward to working on more projects together. Everything has handled within a short amount of time, and the communication was great

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70% retention over 8 years

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CEO, Giant Teddy

The website looks professional, adding a lot of credibility to the business. MakkPress Technologies paid attention to detail, quickly delivering a high-quality product that meets all project requirements.

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Manager, Just Be The Bank

The team successfully assumed total technical responsibility to bring the tools to life, understanding needs and goals. Their collaborative and communicative approach to the projects ensured that everything flowed smoothly, saving time and impressing all involved.

Sanirys Zurlent

President, Knowledge Transfer LLC

CEO, Giant Teddy

Ray Khosravi

Manager, Just Be The Bank

Kellen Kiilsgaard

President, Knowledge Transfer LLC

Sanirys Zurlent

Hear From Our 820+ Happy MakkPress Clients

How MakkPress Ecommerce Customer retention service works?

With over 10 years of experience in serving D2C brands we have found what works for retaining customer and what doesn’t. Our Job is to build a system for you where you can track the customers actions and behaviors, leading to a process that further targets them as per their needs, leading to repeat sales, customer loyalty, and building long-term brand value.